Guaranty conditions according to NOZ §2165-2174

Having discovered a difference between quantity or sorts of goods delivered according to the certificate of delivery and between de facto supplied goods there is a submitting deadline three weekdays.  

Warranty period is determined in the extent of 25 months since the moment of taking the goods over by the buyer, unless determined otherwise or agreed between contracting parties. For the reasons of guaranty don´t remove labels on program unit. All the defects are subject of guaranty, except the defects caused by operating errors, non-observance of service and installation instructions or those caused by equipment operation in another than normal way. Guaranty expires in case of any intervention or breaking into the construction or program unit. This is forbidden for the reason of safeness. Guaranty is also not applicable in case of damage due to natural disasters, forcible damage, climatic influences or usage under extreme conditions or in case of usage above the product lifetime. Guaranty and after guaranty servicing insured by our firm Petr Provazník – Line Lasers.

Lodging the claim it is necessary that the buyer submits the documents concerning payment and delivery of goods concerned or proves in another way the purchase at the dealer.

The seller provides the guaranty for the goods delivered according to specifications given in the delivery note, for the extent and the conditions defined by him.  For the period of effective fault remedy on goods the counting of warranty period comes to a standstill. All these facts must be named in Record of overtaking the goods into the guarantee repair. This report will be handed over to the customer. The goods not showing an evident manufacturing defect have to be tested properly at first. Its instantaneous change is therefore not possible. Period for testing procedure extends to 5 working days at the most.

If there is a case that the seller is not successful to detect the defect the buyer has detected after the tests has been effected the seller is in capacity to give the goods under complaint back to the Buyer whereas the buyer covers expenses for testing and transport of the goods under complaint. The costs of an hour work amounts to 300 CZK. There are especially following cases included:

A faulty use which is inconsistent with documentation,

A faulty installation, including unsuitable power supply,

Mechanical damage,

Damage due to climatic influences particularly those of overheating and undercooling under the technical product limit.

Reclaimed defects are not detected.

The complaint will be settled until 30 days at the latest since its lodging with the buyer (usually within a week).
The complaint period is not added to the warranty period.

Should there turn a defect during the two years of warranty period it is necessary on complaint to distinguish between substantial and unsubstantial violation of buying contract.

In the firstly named case, a substantial defect, the customer has a choice of exchanging the good, its repairing, contract revision or reduction in price.

If there is an unsubstantial defect only the customer is entitled to ask defect removal or reduction in price. Avoidance is possible only in case if the seller refuses to remove the defect or he is not able to manage it in time.